Letter from Ray McCaskey
Dear Fellow Employee:
For more than 65 years, Health Care Service Corporation (HCSC)
has remained dedicated to earning and maintaining the trust
of the people it serves. This unswerving commitment has created
for our company an enviable reputation that helps us succeed
in the marketplace. Our customers know our brand and what
it represents. They know that our company is worthy of their
trust.
That is important because HCSC is in the trust business.
Yes, we market health and life insurance products and services,
but we cannot possibly succeed unless we maintain our reputation
and continue to earn the trust of consumers, employers, providers,
regulators, bankers and vendors.
It takes a great deal of time and effort to reach the level
of trust that our company enjoys today. But trust and reputation
are fragile. They can be destroyed practically overnight.
All too frequently, the newspaper headlines remind us of just
how quickly a company’s reputation can be severely damaged.
These tragic situations teach us how important it is for a
company to instill in its work force at all levels a deep sense
of responsibility for decisions and actions and how important
it is for us not to become complacent about compliance.
Our Compliance Program and the commitment that each HCSC
and subsidiary employee makes to follow the Code of Business
Ethics and Conduct and to take personal responsibility for
his or her decisions and actions strengthen HCSC's trustworthiness
and enhance HCSC's reputation.
The Code provides you with a guide to many situations that
you might encounter in day-to-day business, but it cannot
possibly address every situation in which you may be required
to make an ethical decision. That is why it is also important
for you to understand and have the ability to put into action
HCSC's core values of integrity, responsibility, mutual respect
and corporate citizenship.
These values and all the elements of the Compliance Program
are fully supported by the members of our Board of Directors
and executive leadership team. In fact, all board members
and senior executives actively participate in the annual Corporate
Compliance training sessions just as all employees do.
Since the Company was founding in 1936, its employees have
built HCSC’s reputation. It is a reputation that will
endure and grow because of your efforts and the commitment
of your fellow employees to achieve a high level of ethics
and integrity every day.
Sincerely,
Raymond F. McCaskey
President and Chief Executive Officer
Health Care Service Corporation
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