UniCare Transition Members

Need Assistance?

Blue Cross and Blue Shield of Illinois is here to help. Our Customer Service call centers are open Monday–Friday from 8 am to 6 pm Central Time. We have special numbers depending on the type of coverage you have or the question you might need answered.

Assistance for Members

Members of Group Plans: If you have not received benefits information or member ID cards, call our Member Services Center toll free at 888-855-5088.

Members with Individual Policies: If you have not received your welcome letter or member ID card, talk to your insurance agent or call us toll free at 800-538-8833.

HMO Members: If you have not received your welcome letter, primary care physician/medical group selection information or member ID card, call our HMO Member Services Line toll free at 800-892-2803.

Have a question about prescription drugs?

If you have not received your member ID card and need prescription co-pay information, or if you have any other pharmacy questions, contact Prime Therapeutics at 888-410-8823.

For questions about specialty medications not usually filled at retail pharmacies, contact Triessent at 888-216-6710.

Assistance for Group Plan Administrators

Talk to your BCBSIL representative or call us at 888-855-5088.

Assistance for Producers

Group business – talk to your BCBSIL representative or log on to www.bcbsil.com/goblue  for the information you need to assist your clients.

Individual business agents – talk to your BCBSIL representative or call 888-313-5526 .

Customer Service Call Centers are open
Monday through Friday from 8 a.m. to 6 p.m. Central Time.