Tutorials/User Guides

• Eligibility & Benefits Tip Sheet for Facility Providers 
• Eligibility & Benefits Tip Sheet for Professional Providers 
• Availity Eligibility & Benefits Tip Sheet
• Availity CareProfile Tip Sheet 
• Availity CareCost Estimator Tip Sheet
• Electronic Claim Submission 
• Medicare B Supplemental Claims Submission 
• Availity Claim Research Tool Tip Sheet 

• iEXCHANGE/Availity^® Single Sign-On (SSO) FAQs
• iEXCHANGE FAQs

Tip Sheets:

• Adding Submitting Providers
• Inpatient Extension Request
• Inpatient Preauthorization Request
• Outpatient Extension Request
• Outpatient Preauthorization Request
• Treatment Search
• Treatment Update Search

Choose a topic for an online audio/visual presentation.

• BlueEdge for Providers—Consumer Directed Health Plan (CDHP).
• Electronic Options—Electronic claim submission, payment, remittance and refund management .
• E-Prescribing Flash Demo—Overview of program and resources.
• New Provider Welcome—Overview of products and resources for providers joining our PPO network. Updates in progress!
• Special Investigations Department—Health care fraud and abuse awareness.

IVR Caller Guides

• Behavioral Health Eligibility and Benefits 
• Behavioral Health Preauthorization 
• Claim Status
• Eligibility and Benefits

• Inpatient Preauthorization 

• Outpatient Preauthorization

• Preauthorization: Check Request Status
• Preauthorization: Extend a Request

• 2013 Medicare Supplement Benefit Matrices
• 2012 Medicare Supplement Benefit Matrices
• 2011 Medicare Supplement Benefit Matrices
• 2010 Medicare Supplement Benefit Matrices
• 2009 Medicare Supplement Benefit Matrices
• 2008 Medicare Supplement Benefit Matrices

• CMS-1500 User Guide
• UB-04 User Guide