Webinars
Blue Cross and Blue Shield of Illinois (BCBSIL) is proud to offer complimentary educational webinars to our provider community.
These online training sessions will give you the flexibility to attend live sessions via desktop instead of incurring travel costs attending a workshop hosted in another facility. Provider billers, utilization areas, administrative departments, etc will all benefit from these webinars. They have been separated into specific topics of interest and will give you the opportunity to decide what best fits your needs. These topics are suggested for new contracting providers, however all providers are welcome to attend.
Participating providers may enroll in any of the available webinars by simply selecting the course of choice and completing the registration process.
For complete course description and prerequisite, please select any of the courses below.
Description:
Learn more about this online tool that simplifies your overpayment reconciliation and related process. This course is offered to both facilities and providers.
Prerequisite: Providers who have signed the Mutual Participation Program (MPP) contract, and PPO Plus Addendum contract or who have a signed a contract with a Medical Group or Individual Practice Association (IPA).
Select a date to register:
Description:
BCBSIL is hosting a series of informational ICD-10 webinars to review essential activities your practice may need to complete. Professional and facility providers are encouraged to attend for an overview of some of the latest updates from key industry publications, with an emphasis on ICD-10 preparedness.
Description:
iEXCHANGE is a Web-based application that can be used to submit transaction requests for inpatient admissions and extensions, treatment searches, provider/member searches and now select outpatient services and extensions. To learn more about the upgrades to this automated preauthorization* tool, courses are offered by function type and will cover the changes to the application.
To request training for the specific topics listed below, please send us an email and include provider name, contact name, telephone number and the topics of interest.
Staff – Training relevant for registration/admitting staff or staff responsible for claims. Topics** covered during this training are:
- iEXCHANGE Log In/Single Sign-On (SSO) Outpatient (Other) Treatment Requests
- Outpatient (Other) Extensions
- Treatment Searches
- New Inpatient Requests
- Inpatient Case Extensions
- Treatment Update Searches
- Interactive Voice Response (IVR) Options
Clinical Staff – Training relevant for utilization management/case management staff. Topics** covered during this training are:
- iEXCHANGE Log In/Single Sign-On (SSO)
- Perform Treatment Searches
- Perform Treatment Update Searches
- Inpatient Case Extensions
- Patient Clinical Summaries
- Interactive Voice Response (IVR) Options
Administrator – Training Relevant for iEXCHANGE office administrators. Topics** covered during this training are:
- iEXCHANGE Log In/Single Sign-On (SSO)
- Password Changes
- Editing User Profiles
- Editing Provider Groups
- User Account Administration
- Adding Submitting Providers and Frequent Providers
- Adding Frequent Diagnosis and Procedures
*Also known as pre-certification or pre-notification.
**Training is customizable by topic upon request.
