We’re always aware of where the market is moving, how member needs are changing, what employer groups are prioritizing. Customer-owned means we innovate for you and with you. We know you trust us to offer objective, strategic, sound advice. So, we invest and innovate thoughtfully, and carefully. Because we know how much is at stake.
C1 Innovation Lab®
C1 stands for “Customer First” and it reimagines how employers and health plans work together to develop forward-thinking solutions that improve member experiences and health outcomes while driving down health care expenses. Launched in 2017, the C1 Innovation Lab is a dedicated team of researchers, designers, clinicians, customer service agents, data scientists, health care experts, consultants and technologists dedicated to improving health care.
Leveraging principles of Design Thinking and Human-Centered Design, the C1 Innovation Lab generates real-time insights through member-facing interactions and data analytics, engages in research and design activities, and collaborates with customers and National Accounts stakeholders to identify opportunities to create value for members and employers.
Leveraging Data & AI
Smart use of data is now an industry standard. Our customers expect us to come to the table with data-driven insights and examples of how we’re applying the latest data science and AI innovations to deliver on our promises.
Our data analytics and AI teams build solutions to address many key business objectives of high importance to our customers, including:
We use and manage data to help improve health outcomes, analyzing member encounter data to provide more personalized, precise, and predictable care, then leveraging advanced analytics to help determine the best clinical actions to take on behalf of members.
Not all services are available in every state. Please Contact Us to learn more.