Wellbeing Management

Wellbeing Management programs can help you improve your well-being and the quality, cost and transparency of health care by promoting prevention and early detection.

The primary nurse team is ready to help you and your family if you have a serious health problem. Primary nurses can help you better understand a complex health condition, prepare for a surgery, set up home health care and much more. The team is trained to know your health plan benefits and programs. The goal is to help you have the best possible result for your health problem while getting the most from your benefits. You can expect to be contacted by a nurse in these cases:

• You will have a hospital stay
• Before you leave the hospital
• You have a serious sickness, injury or a high-risk pregnancy
• You have a long-lasting, ongoing health problem

You can talk to a nurse by calling Customer Service at 1-877-238-5951.

24/7 Nurseline

We know that your health doesn’t always follow a 9 to 5 schedule. That’s why our nurses are on call 24/7 to answer your health questions and offer medical advice. You can also learn about more than 1,000 health topics over the phone with our audio library system. If you have any health concerns or questions, call the 24/7 Nurseline at 1-877-238-5951 and follow the prompts.