Account Login Frequently Asked Questions

Because your account includes private health and financial information, we pledge to keep your account information safe.

This passcode is a security feature we’ve added to protect your account from hackers, malicious actors and cyber threats. It is an extra step, and we know that can be annoying. When entering the one-time verification code, you will have the option to check a box allowing you to skip the verification steps on that device for 30 days.

Wait a few minutes when you request a verification code. If you're getting the passcode by email, check your spam or junk folder.

If you are still not getting the verification code, it may be that the email address or mobile number tied to your account is wrong.

You can use our online form  to update your preferences without having to log in. You'll need to enter your name, date of birth and your member ID cumber. This number is on your member ID card.

If you are unsure that your username is correct or don’t remember it, you can get your username using these easy steps:

1. Go to mybam.bcbsil.com.
2. Click on Forgot Username.
3. You’ll be prompted to enter the email linked to your account so we can send you the right username. The email address must be linked to your account. If not, you will get an error message and won’t be able to continue.
4. The email will come from bcbsil_noreply@bcbsil.com and will display the username listed for your account. If you don’t see an email after a few minutes, check your spam or junk folder.
5. Use the exact username provided in the email to log in to your account.

If you are unsure that your username is correct or don’t remember it, you can get your username using these easy steps:

1. Click on Forgot Username.
2. You’ll be prompted to enter the email linked to your account so we can send you the right username. The email address must be linked to your account. If not, you will get an error message and won’t be able to continue.
3. The email will come from bcbsil_noreply@bcbsil.com and will provide the username listed for your account. If you don’t see an email after a few minutes, check your spam or junk folder.
4. Use the exact username provided in the email to log in to your account.

Your username can include letters and numbers. Make it something you will remember — it doesn’t have to be complicated. But don’t make it easy to identify by others, such as your first and last name, date of birth or address. 

Password must have: 

• ​8-40 characters 
• ​An uppercase letter and a lowercase letter 
• ​A number 
• ​A special character, like ~ ! @ # $ % ^ & * ( ) [ { } 

​Password can't have: 

• ​More than two sequential or repeating characters, like 123, ABC, CBA, 111 or AAA 
• More than five numbers in a row
• Abbreviations for months or days, like Jan, Feb, Mon or Tue 
• ​Restricted terms, like Appl, Asdf, Basic, Cadam, Demo, Focus, Game, Net, New, Pas, Ros, Sign, Sys, Tso, Valid, Vtam or Log 
• ​Your first or last name, or username 
• ​The same exact characters as any of your last 24 passwords 

First, click the eyeball icon after typing in your password to make sure you’ve entered it correctly.

If you still get an error message, this is a quick and easy way to reset your password:

1. Click Forgot Password.
2. Enter your username.
3. Choose whether you want a one-time verification code sent by email or text message. (The code will be sent to the email or mobile phone number tied to your account.)
4. Click Send Code.
5. Enter the 6-digit verification code you receive and follow the directions to reset your password.
6. When choosing a new password, keep in mind the rules below.

Password must have:

• 8-40 characters
• An uppercase letter and a lowercase letter
• A number
• A special character, like ~ ! @ # $ % ^ & * ( ) [ { }

Password can't have:

• More than two sequential or repeating characters, like 123, ABC, CBA, 111 or AAA
• More than five numbers in a row
• Abbreviations for months or days, like Jan, Feb, Mon or Tue
• Restricted terms, like Appl, Asdf, Basic, Cadam, Demo, Focus, Game, Net, New, Pas, Ros, Sign, Sys, Tso, Valid, Vtam or Log
• Your first or last name, or username
• The same exact characters as any of your last 24 passwords

Once your password has been reset, try again to log in to BAM.

Wait a few minutes when you request a verification code. If you're getting the passcode by email, check your spam or junk folder.

If you are still not getting the verification code, it may be that the email address or mobile number tied to your account is wrong.

You can use our online form  to update your preferences without having to log in. You'll need to enter your name, date of birth and your member ID number. This number is on your member ID card. 

Log in to BAM and use our online form  to update your Notification Preferences. You may also log in to BAM then select My Account, Profile and Preferences, then Notification Preferences.

We've updated BAM to give you a better experience, so the website address you saved may have changed. To access the new website, go to mybam.bcbsil.com and click Log In or Create an Account. Save the new link, but don’t forget to delete the old one.

Go to mybam.bcbsil.com  and click Log In or Create an Account and follow these simple steps:

1. Enter information about the member (the person you are guardian of): first and last name, date of birth and the BCBSIL member ID number listed on their member ID card or on their welcome letter.
2. Check the legal guardian checkbox.
3. Enter your information as legal guardian.
4. Click Continue.
5. Enter an email address, username and password.
6. Click Create Account.
7. When you get an email from bcbsil_noreply@bcbsil.com, click the link to verify your account and complete your legal guardian account setup.

Our Shop Plans and Prices  site is a tool used to pick a plan and enroll. For security reasons, it isn't part of our member accounts system. That means you’ll need to sign up for BAM as well, even if you use the same username and password.