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Blue Cross and Blue Shield of Illinois (BCBSIL) stands by our core values of integrity, respect, commitment, caring and excellence. To better understand the health care needs of our communities, we support all employees regardless of sexual orientation and gender identity. This includes (but is not limited to) lesbian, gay, bisexual, transgender and queer/questioning (LGBTQ+) members.
A BVA can connect you with a BCBSIL case manager who can assist you in finding a primary care provider or specialist who is experienced in LGBTQ+ health care. If you are seeking gender affirming care, please mention that to your BVA so that you can be connected with the appropriate support team.
Case managers are registered nurses who have access to behavioral health clinicians, social workers and health advocates who are trained to provide culturally competent and inclusionary guidance and education. This team can offer support for navigating health and community services such as surgeries, consultations and more.
If you have questions or want more information, call 1-844-228-2227. You can speak with a BVA 24/7. Case managers are available during normal business hours.
Resources provided by BCBSIL are voluntary, confidential and offered at no additional cost to the employee or covered dependent.
Member communications and information provided are not meant to replace the advice of health care professionals. Members are encouraged to seek the advice of their doctors or behavioral health specialist to discuss their health care needs. Decisions regarding course and place of treatment remain with the member and their health care providers.