Virtual Visits
Our virtual visits solution, powered by MDLIVE®, lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor or behavioral health specialist. Instead of going to the office, virtual visits allow you access to care for non-emergency situations by phone, mobile app or online video anytime, anywhere that works best for you.
Appointments are private and secure and average wait time is less than 20 minutes. And, a virtual visit can cost less than going to the urgent care clinic or emergency room.
Getting Care
MDLIVE's doctors can treat many non-emergency medical conditions, like:
- Allergies
- Cold/Flu
- Ear Infection
- Fever
- Rash
They can also write — and send — prescriptions (when appropriate) to a nearby pharmacy.
Having a Virtual Visit
To activate your account, you can choose what is easiest for you:
- Call MDLIVE at 1-866-954-3584
- TTY users call 1-800-770-5531
- Go to www.mdlive.com/bcbsil-medicare
- Text BCBSILMEDICARE to 635-483
- Download the MDLIVE app
Note: You’ll need your member ID card if registering on MDLIVE’s website or by phone.
Once your account is active, you can have a virtual visit by:
Online Video
- Log in to your MDLIVE account through BAMSM or by visiting the MDLIVE website.
- Find an MDLIVE doctor.
- Video chat right away or make an appointment.
Mobile App
- Download the MDLIVE mobile app.
- Find an MDLIVE doctor.
- Video chat right away or make an appointment.
Phone
- Call MDLIVE’s customer service at 1-866-954-3584.
- They will help you find an MDLIVE doctor.
- This doctor will call you for a virtual visit.
Get care when — and where — you need it.
Virtual visits may not be available on all plans. Non-emergency medical service in Montana and New Mexico is limited to interactive online video. Non-emergency medical service in Arkansas and Idaho is limited to interactive online video for initial consultation.
MDLIVE is a separate company that operates and administers virtual visits for Blue Cross and Blue Shield of Illinois. MDLIVE is solely responsible for its operations and for those of its contracted providers. Virtual Visits may not be available to all BCBSIL members. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.