Tools and Resources 

Blue Access for Members^SM

Blue Access for Members is the gateway to even more wellness resources available only to BCBSIL members. Register or log in today to: 

• Check the status of a claim
• Find a doctor, hospital, or urgent care center
• Request new ID cards or print temporary ID cards
• View benefit highlights
• Choose paperless Explanation of Benefits (EOB) claim statements

Medicare Forms and Documents 

Find Medicare Advantage, prescription drug, and other forms you need to help you manage your Medicare plan. This is a comprehensive list and may not apply to your specific Medicare plan.

The Medicare Prescription Payment Plan is a new payment option starting in 2025. It spreads your out-of-pocket drug costs across monthly payments that vary throughout the year (January – December). Learn more about the Medicare Prescription Payment Plan. If you want to enroll in this payment plan, download the Medicare Prescription Payment Plan Enrollment Form (MAPD).

Member Services 

City of Chicago customer service number for MAPD: 1-877-566-8520 TTY 711

Get your questions answered at your convenience: 

• Available by phone 
  • September 1 – January 31 - daily, 8:00 a.m. to 9:00 p.m. CT
  • February 1 – August 30 - Monday through Friday, 8:00 a.m. to 8:00 p.m. local time.
  • Alternate technologies (for example, voicemail) will be used on weekends and holidays.