Where To Go for Care 

Accolade Care 24/7/365

• Virtual care can be used for many of the same medical reasons you would visit an in-person doctor
• Care from board-certified primary care doctors and licensed therapists

Call 1-844-287-3859 or go to Accolade

Teladoc Health™

• Primary360: Choose a primary care provider for routine checkups, ongoing wellness needs and referrals
• General Medicine: Talk to a board-certified doctor or pediatrician 24/7 for non-emergency conditions
• Dermatology: Talk to a dermatologist about your skin issue and review your recommended treatment plan
• Meet a doctor by phone or video

Activate your benefit or call 1-800-835-2362

Doctor’s Office

• Office hours vary
• Generally the best place to go for non-emergency care
• Doctor-to-patient relationship established and therefore able to treat, based on knowledge of medical history

Retail Health Clinic

• Based on retail store hours
• Usually lower out-of-pocket cost to you than urgent care
• Often located in stores and pharmacies to provide convenient, low-cost treatment for minor medical problems

Urgent Care Center

• Generally includes evenings, weekends and holidays
• Often used when your doctor’s office is closed, and you don’t consider it an emergency
• Many have online and/or telephone check-in

Hospital ER

• Open 24 hours, seven days a week
• If you receive emergency room (ER) care from an out-of-network provider, you may have to pay more.
• Multiple bills for services such as doctors and facility

Freestanding ER

• Open 24 hours, seven days a week
• Could be transferred to a hospital-based ER depending on medical situation
• Services do not include trauma care
• Often freestanding ERs are out-of-network. If you receive care from an out-of-network provider, you may have to pay more.