Our Member Service Department is ready to help you get the most from your health plan. You can call Blue Cross Community Health Plans (BCCHP) Member Services at 1-877-860-2837 (TTY/TDD: 711). We are available 24 hours a day, 7 days a week. The call is toll free. A live agent can be reached from 8 a.m. to 5 p.m. Central Time, Monday through Friday. Self-service or a voicemail can be used 24/7, including weekends and holidays.
Our staff is trained to help you understand everything about your health plan. We can give you details about your medical, dental and vision benefits. We can also answer questions you may have about:
- Getting your medications/prescriptions
- What are covered/non-covered services
- Choosing/changing your Primary Care Provider (PCP)
- Needing help in other languages Telephone Care Access
- Needing a ride to a doctor’s appointment or pharmacy
- Renewing your Medicaid benefits
- Filing a grievance or an appeal
- Your rights and responsibilities