Contact Us

Call the Health Insurance Marketplace at 1-800-318-2596 if you want to update your:

• Physical address
• Phone number
• Email address
• First or last name
• Date of birth
• Gender
• Social Security Number

For any payment or billing requests, please call BCBSIL Customer Service at 1-800-538-8833 or send a secure message through BAM^SM. We can help you:

• Update your billing address
• Reinstate your policy (limitations may apply)
• Set up Auto Bill Pay
• Make a payment over the phone
• Request a refund because your plan was terminated
• Request a refund because you overpaid
• Research missing or misapplied payments
• Receive paper billing by mail
• Opt in to receive your bill electronically by email
• Reprint a bill

If you're an HMO member, there are a few ways you can update your PCP:

• Update through BAM: you can update your PCP and, if needed, search your network of covered doctors in BAM. Log in to get started.
• Update with the Customer Service team: Still have questions or need help? Call us at 1-800-538-8833 or send a secure message through BAM.

You can find many plan or member documents linked in your member account. To access them digitally, log in to and search BAM  or send a secure BAM message to request a copy. To find forms commonly used by members, visit our Form Finder tool. Searching for your Member Guide? Download it.

If you need help or have questions about your member materials, please contact the BCBSIL Customer Service team by calling 1-800-538-8833. We're able to:

• Replace your member ID card
• Send a copy of your Explanation of Benefits (EOB)
• Send a copy of your Policy Booklet
• Provide a Proof of Coverage Letter

If you want to update your coverage because of a recent life event, like a job loss, divorce or separation or the passing of a family member, you may be able to make these changes on your own during the Special Enrollment Period.

If you don't qualify for Special Enrollment or have questions, the Health Insurance Marketplace can help you:

• Remove your BCBSIL medical plan (but keep your dental plan)
• Remove a BCBSIL dental plan for you or your child
• Remove a dependent or spouse from your coverage

Call 1-800-318-2596 to get started.

Did you enroll in your plan directly through BCBSIL? Call us at 1-800-538-8833 or send a secure message through BAM.

We're sorry you want to terminate your BCBSIL plan. Before canceling your coverage, please note you will not be able to choose a new individual and family health insurance plan unless you go through a life event that qualifies you for Special Enrollment or not until the Open Enrollment period, November 1 – January 15. This means canceling your plan may leave you without health care coverage.

If you'd like to continue terminating your coverage, please call the Health Insurance Marketplace at 1-800-318-2596.

If you enrolled in your plan directly through BCBSIL, please call us at 1-800-538-8833 or send a secure message through BAM.