Contact Us

Individual & Family

Review the Individual and Family Contact Guide.

I have questions about enrolling in a new plan:

1-866-514-8044

Monday – Friday: 8 a.m. – 8 p.m. CT
Saturday: 8:30 a.m. – 12:30 p.m. CT
Sunday: Closed

I'm a member with a question for customer service:

1-800-538-8833

Monday – Friday: 7:00 a.m. – 8:00 p.m. CT
Saturday: 8:00 a.m. – 5:00 p.m. CT
Sunday: Closed

I want to make a payment:

Mail your payment to the address on your invoice or learn about other convenient ways to pay your bill.

_________________

Medicare (65+)

I have questions about enrolling in Medicare:

1-877-213-1821 (TTY 711)

I'm a Medicare Advantage member:

1-877-774-8592 (TTY 711)

I'm a Medicare Part D member:

1-888-285-2249 (TTY 711)

I'm a Medicare Supplement member:

1-800-624-1723 (TTY 711)

I'm a Medicare-Medicaid member:

1-877-723-7702 (TTY 711)
Monday - Friday: 8:00 a.m. – 8:00 p.m

_________________

Medicaid

I'm a member with a question for customer service:

1-877-860-2837 (TTY/TDD: 711)

Speak with a live agent Monday - Friday: 8 a.m. to 5 p.m.
Self-service or a voicemail available 24/7.

I want to contact you by mail:

Blue Cross Community Health Plans
c/o Member Services
P. O. Box 3418
Scranton, PA 18505

I want to get help from the 24/7 Nurseline:

1-888-343-2697 (TTY/TDD: 711)
If you're having an emergency, please call 911.

_________________

Employer/Group

I have an HMO Illinois®/Blue Advantage HMO^SM plan:

Call Customer Service at the number listed on your member ID card.

I have a HMO Blue USA plan and want to find care while I'm away from home:

1-800-810-BLUE (2583)

I have a PPO plan:

Call Customer Service at the number listed on your member ID card.

I have a PPO plan and want to find care while I'm away from home:

1-800-810-BLUE (2583)

_________________

Additional Contact Information